Q. What is a pre-order?
A pre-order allows you to purchase an item that is not yet in stock or has not been released. By placing a pre-order, you reserve the item before it becomes available. This ensures that you will receive the item once it is in stock, as some items may be limited in quantity.
Q. When will my pre-order ship?
Pre-orders typically ship within 6 weeks of the order date. We provide an estimated shipping time on the product page. Once your item is ready to ship, you’ll receive a shipping confirmation email with tracking details.
Q. Why do pre-orders take longer to ship?
Pre-orders are often for items that are in production or awaiting release. This means they are not immediately available for shipping. The extended timeline allows us to prepare and ensure the highest quality for your order.
Q. Will I be charged when I place my pre-order?
Yes, payment is required at the time of placing your pre-order. This secures your item and guarantees that it will be reserved for you once it becomes available.
Q. Can I cancel or modify my pre-order?
Unfortunately, once a pre-order is placed, we are unable to make changes or cancel the order. This policy helps us maintain the integrity of our pre-order process and ensures timely fulfillment.
Q. What happens if there’s a delay in the shipping schedule?
While we strive to meet our estimated shipping dates, unforeseen delays can occur due to factors like transit issues or additional quality control measures. If there’s a delay, we will notify you immediately with an updated timeline and provide options for how you’d like to proceed.
Q. How will I know if my pre-order has been shipped?
You will receive an email notification with tracking information as soon as your pre-order ships. This allows you to track your order until it reaches your doorstep.
Q. What if I need the item sooner than the estimated shipping date?
If you need an item immediately, we recommend checking our in-stock items, which are available for immediate shipping. Unfortunately, we cannot expedite pre-orders as they are fulfilled based on availability and production timelines.
Q. Can I combine pre-order items with in-stock items in one order?
Yes, you can combine pre-order and in-stock items in a single order. However, please note that the in-stock items will ship with the pre-order item unless we're notified otherwise. Please note shipping separately will incur additional shipping charges.
Q. What if I move or need to change my shipping address before my pre-order ships?
If you need to update your shipping address before your pre-order ships, please contact our customer service team at info@terrelldominick.com as soon as possible. We’ll do our best to accommodate your request.
Q. Will my pre-order item look exactly like the images on the website?
We strive to provide accurate images and descriptions of our products. However, as pre-order items are often still in production, slight variations in color, texture, or finish may occur. Rest assured, we maintain strict quality control to ensure the final product meets our high standards.
Q. Why should I place a pre-order instead of waiting for the item to be in stock?
Pre-ordering guarantees that you’ll receive the item, especially if it’s a limited edition or popular item that may sell out quickly. It also allows you to secure the item at the current price, which could change once the item is in stock.
Q. Will I be notified if my pre-order is delayed?
Yes, if there is any delay in the production or shipping of your pre-order, we will notify you immediately via email. We’ll provide an updated shipping date and any other relevant information.
Q. How do I track my pre-order?
Once your pre-order has shipped, you will receive a tracking number via email. You can use this number to track your package through our shipping partner’s website.
Q. What if my pre-order arrives damaged?
If your pre-order item arrives damaged, please contact us immediately at info@terrelldominick.com with your order number and photos of the damage. We’ll work with you to resolve the issue, whether that means a replacement or a refund.
Q. How do I contact customer service about my pre-order?
You can reach our customer service team at info@terrelldominick.com. We’re here to help with any questions or concerns you may have about your pre-order.