Q: What if my product is damaged?

A. We check the quality of all products before they leave our warehouse. If by some chance your item arrives damaged we will exchange it within 7 days. Because we work hard on each product we create we DO NOT offer any returns or refunds. ALL SALES ARE FINAL

Because both the bag and letters are made of 100% acrylic most impact can cause cracking and permanent damage to the bag. 

Q. When will you add my city?

A. Because we are a small company we can only offer the cities with the highest demand. If you would like us to add your city please tell everyone you know about us!

Q. Do you personalized products? 

A. At this time we don't offer any personalized products. 

Q. Do you ship internationally?

A. At this time we do not offer international shipping 

Q. How often do you restock products?

A.  We tend to not restock products to keep things fresh and fun so get it while you can.